Changes to your information or circumstances
Changes you must tell us about
You need to let us know if:
- you change your home address
- you change your term time living location
- your course, university or college changes
- you leave your course
- you change your name or marital status
Need to update us with a change to your information?
If you change your address
You can update this in your online account.
Where you live during term time affects how much student finance you get, so make sure you let us know if this changes so we can pay you the right amount of student finance.
If your course, university or college changes
You can update this in your online account before your course has started.
After your course has started, you need to ask your university or college to tell us.
If you leave or suspend your course
You need to contact us and get your university or college to tell us as well.
We’ll stop any future payments and work out how much student finance you’re entitled to. This means you might have been paid too much student finance and have to pay some of it back before you’re earning over the repayment threshold.
If you suspend your course because of an illness, you may be able to receive continued student finance payments for an extra 60 days. Your university will need to notify us that your suspension is related to an illness. You may also be asked to submit evidence of this.
You can claim for Financial Hardship support if you’ve had a reassessment of your entitlement and the change will put you at a financial disadvantage. You may be able to receive continued student finance payments during your period of suspension.
If you change your name or marital status
You must write and tell us if you change your name or marital status. The letter must include:
- your customer reference number
- the date
- your signature
- evidence that you’ve changed your name or marital status
Writing to us
If you want to change the amount of loan you’ve asked for
You need to submit a form.
Changes your parents or partner must tell us about
If their income changes
Your parents or partner must:
If they have another child
Your parents or partner must tell us if they have any more children by sending a new PFF2 form.