Changes to your information or circumstances

You can update this in your online account.

Where you live during term time affects how much student finance you get, so make sure you let us know if this changes so we can pay you the right amount of student finance.

You can update this in your online account before your course has started.

After your course has started, you need to ask your university or college to tell us.

You need to contact us and get your university or college to tell us as well.

We’ll stop any future payments and work out how much student finance you’re entitled to. This means you might have been paid too much student finance and have to pay some of it back before you’re earning over the repayment threshold.

If you suspend your course because of an illness, you may be able to get continued student finance payments for an extra 60 days. Your university will need to notify us that your suspension is related to an illness. You may also be asked to submit evidence of this.

You can claim for financial hardship support if you’ve had a reassessment of your entitlement and the change will put you at a financial disadvantage. You may be able to get continued student finance payments during your period of suspension.

You must write and tell us if you change your name or marital status. The letter must include:

• your Customer Reference Number
• the date
• your signature
• evidence that you’ve changed your name or marital status

You need to submit a form.

Your parents or partner must:

• correct any mistakes about their household income by sending a new PFF2 form
• tell us if they think their household income will be 15% lower than the tax year they gave us details for

Your parents or partner must tell us if they have any more children by sending a new PFF2 form.