Regional support
Student Finance Training Managers
The SF Training Managers are subject matter experts on all Welsh policy. They provide information advice and guidance to schools and IAG organisations in Wales. They work with potential students in year 12 and 13, their parents and families.
Some information and resources that can be provided include bespoke presentations, toolkits and guides, on the student finance packages for both full-time and part-time students which includes overviews of application, payment, and the repayment processes.
Get in touch to discuss your requirement or your SF enquiry.
Rhian Jones
Rhian is based in the North of Wales and covers the East of Wales.
Mobile: 07796 440153
Email: Rhian_Jones@slc.co.uk
Team email address is SFITW@slc.co.uk
Elen Jones
Elen is based in the North of Wales and covers the West of Wales.
Mobile: 07815 602492
Email: Elen_Jones@slc.co.uk
Team email address is SFITW@slc.co.uk
The Funding Information Services Team are SLC experts on student finance IAG, and work with careers advisors, outreach and recruitment staff, and other IAG professionals to incorporate student finance into further, higher and postgraduate, delivering Matrix Standard accredited student funding information and support.
Funding Information Services team
Our Funding Information Partner Account Manager's work with careers organisations, universities, colleges and regional and national IAG partners across England and Wales.
Meet the team
Stephen Jones
Covering North West England and North Wales.
Telephone: 07795 603 573
Email: stephen_jones@slc.co.uk
Stacey-May Fox
Covering South Wales
Telephone: 07815 602 225
Email: Stacey-May_Fox@slc.co.uk
Partners in England
Partners in England can find their regional Account Manager here (opens in a new tab) or alternatively you can email the Funding Information Services Team at fundinginformationpartners@slc.co.uk
Student helplines
Further Education
Monday to Friday, 8am to 6pm
closed on bank holidays
Undergraduate students
Monday to Friday, 8am to 6pm
closed on bank holidays
Webchat: You can chat to an advisor in your online account (opens in a new tab).
Monday to Friday, 10am to 4pm
You will only see the webchat option if there is an advisor available.
closed on bank holidays
Postgraduate students
Monday to Friday, 8am to 6pm
closed on bank holidays
Repayment enquiries
Monday to Friday (closed on bank holidays): 8am to 6pm