Contact us

Practitioner helpline

Email: (this email address is not for students)

Phone: 0300 100 0618
(open Mon to Fri - 10.00am to 4.00pm, local call rates apply)

The practitioner helpline and email box is for detailed or complex regulatory advice. It’s not an alternative to the student support helpline.

If any call requires access to a customer's account, the student must be present, unless the caller has given us their prior consent.

Student Finance Wales Information, Advice and Guidance (IAG) Team

For specific contact details for your region:

Your regional support


Student Finance Wales


Telephone: 0300 200 4050

Minicom: 0300 100 1693

Monday to Friday: 8am to 6pm

Postgraduate Loan enquiries

Telephone: 0300 100 0494

Minicom: 0300 100 1693

Monday to Friday: 8am to 6pm

Open University (OU)

Phone: 0300 303 5303

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