Contact our undergraduate team

Get help resetting your login details.

You can reset or recover your login details quickly and easily online. Read our guidance on resetting your login details before you contact us.

If you’re unable to reset your details online, you can call us to reset them. If you have a Customer Reference Number, have it with you when you call.

We welcome correspondence and calls in Welsh.


Undergraduate students

Lines are Open
Telephone: 0300 200 4050

Monday to Friday, 8am to 6pm

Closed on bank holidays

Webchat: You can chat to an advisor in your online account.

Monday to Friday, 10am to 4pm

You will only see the webchat option if there is an advisor available.

Closed on bank holidays