Contact our undergraduate team

Get help checking how much and when you'll get paid.

Sign in to your online account to check:

  • your payment schedule
  • the amount you’ll get

You can also view and update your bank details.

Read our guidance on getting your first student finance payment before contacting us.

We welcome correspondence and calls in Welsh.


Undergraduate students

Lines are Open
Telephone: 0300 200 4050

Monday to Friday, 8am to 6pm

Closed on bank holidays

Webchat: You can chat to an advisor in your online account.

Monday to Friday, 10am to 4pm

You will only see the webchat option if there is an advisor available.

Closed on bank holidays

Writing to us

Find out where to contact us in writing.