Contact our undergraduate team
Get help checking the progress of your application.
Read our guidance on how to check the progress of your student finance application before you contact us.
It can take up to 6 weeks for us to review your application or any evidence you’ve sent us.
Please don’t contact us during this time, so we can process your application as quickly as possible.
We welcome correspondence and calls in Welsh.
Undergraduate students
Lines are Open
Telephone: 0300 200 4050
Monday to Friday, 8am to 6pm
Closed on bank holidays
Webchat: You can chat to an advisor in your online account.
Monday to Friday, 10am to 4pm
You will only see the webchat option if there is an advisor available.
Closed on bank holidays
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