Contact us if you're supporting a student

If you're calling on behalf of a student

If you want to speak to an advisor about your child or partner’s student finance application, you’ll need to get their consent before calling us.

Get help resetting your login details.

You can reset or recover your login details quickly and easily online. Read our guidance on resetting your login details before you contact us.

If you’re unable to reset your details online, you can call us to reset them. If you have a Customer Reference Number, have it with you when you call.

We welcome correspondence and calls in Welsh.