Contact us if you're supporting a student
If you're calling on behalf of a student
If you want to speak to an advisor about your child or partner’s student finance application, you’ll need to get their consent before calling us.
Get help resetting your login details.
You can reset or recover your login details quickly and easily online. Read our guidance on resetting your login details before you contact us.
If you’re unable to reset your details online, you can call us to reset them. If you have a Customer Reference Number, have it with you when you call.
We welcome correspondence and calls in Welsh.
Undergraduate students
Monday to Friday, 8am to 6pm
Closed on bank holidays
Webchat: You can chat to an advisor in your online account.
Monday to Friday, 10am to 4pm
You will only see the webchat option if there is an advisor available.
Closed on bank holidays
Postgraduate students
Monday to Friday, 8am to 6pm
Closed on bank holidays