Contact us if you're supporting a student
If you're calling on behalf of a student
If you want to speak to an advisor about your child or partner’s student finance application, you’ll need to get their consent before calling us.
Get help giving us your income details to support a student finance application.
Read the guidance on giving us your income details before you contact us.
We welcome correspondence and calls in Welsh.
Undergraduate students
Lines are Open
Telephone: 0300 200 4050
Monday to Friday, 8am to 6pm
Closed on bank holidays
Webchat: You can chat to an advisor in your online account.
Monday to Friday, 10am to 4pm
You will only see the webchat option if there is an advisor available.
Closed on bank holidays
Postgraduate students
Lines are Open
Telephone: 0300 100 0494
Monday to Friday, 8am to 6pm
Closed on bank holidays
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