Contact us if you're supporting a student

If youare calling on behalf of a student

If you want to speak to an advisor about your child or partner’s student finance application, you’ll need to get their consent before calling us.

Get help if your income has gone down.

Read the guidance on what to do if your household income has gone down before you contact us.

We welcome correspondence and calls in Welsh.


Undergraduate students

Lines are Open
Telephone: 0300 200 4050

Monday to Friday, 8am to 6pm

Closed on bank holidays

Webchat: You can chat to an advisor in your online account.

Monday to Friday, 10am to 4pm

You will only see the webchat option if there is an advisor available.

Closed on bank holidays


Postgraduate students

Lines are Open
Telephone: 0300 100 0494

Monday to Friday, 8am to 6pm

Closed on bank holidays

Writing to us

Find out where to contact us in writing.