Contact us

We welcome Welsh correspondence and calls. This won’t lead to a delay in our response.

Student Finance Wales

When you call, please have your customer reference number and secret answer so we can deal with your call as quickly and effectively as possible.

Telephone: 0300 200 4050

Minicom: 0300 100 1693

Monday to Friday: 8am to 6pm

Student Finance Wales

PO Box 211

Llandudno Junction

LL30 9FU

Postgraduate Loan enquiries

Telephone: 0300 100 0494

Minicom: 0300 100 1693

Monday to Friday: 8am to 6pm

Student Finance Wales

PO Box 211

Llandudno Junction

LL30 9FU

If you are calling on behalf of a student

We won't be able to discuss any aspect of the account with you unless the student has given us permission to do so. This section explains what we need from the student.

Giving other people access to your account

Please note we don’t offer face to face meetings to discuss your account, if you have any queries about your account please use the contact number above.

Braille or large print letters, forms and guides

If you need any of our letters, forms or guides sent to you in braille, please email brailleandlargefonts@slc.co.uk with the following information:

your name
your address
your Customer Reference number
what you require to be converted into braille

If you need large print versions of any of our letters, forms or guides, please email brailleandlargefonts@slc.co.uk with the following information:

your name
your address
your Customer Reference number
what you require to be converted into large print
the font size (e.g. 18pt) and the font type (e.g. Arial) that you need.