Contact Us
Our contact centres have partially re-opened
Following a temporary closure to help our staff adapt to new ways of working, we’re glad to inform you that our customer contact centres have partially re-opened. However, we expect our telephone lines to be very busy as we have a reduced number of staff available. We’ll continue working to restore more of our services over the coming weeks.
We welcome Welsh correspondence and calls. This won’t lead to a delay in our response.
When you call, please have your customer reference number and secret answer so we can deal with your call as quickly and effectively as possible.
Undergraduate students
Telephone: 0300 200 4050
Minicom: 0300 100 1693
Monday to Friday (except bank holidays): 9am to 5.30pm
Postgraduate students
Telephone: 0300 100 0494
Minicom: 0300 100 1693
Open Monday to Friday (except bank holidays): 9am to 5.30pm
Repayment enquiries
Telephone: 0300 100 0611
Open Monday to Friday (except bank holidays): 9am to 5.30pm
If you are calling on behalf of a student
We won't be able to discuss any aspect of the account with you unless the student has given us permission to do so. This section explains what we need from the student.
Address
Student Finance Wales
PO Box 211
Llandudno Junction
LL30 9FU
Please note we don’t offer face to face meetings to discuss your account, if you have any queries about your account please use the contact number above.
Braille or large print letters, forms and guides
If you need any of our letters, forms or guides sent to you in braille, please email brailleandlargefonts@slc.co.uk with the following information:
- your name
- your address
- your Customer Reference number
- what you require to be converted into braille
If you need large print versions of any of our letters, forms or guides, please email brailleandlargefonts@slc.co.uk with the following information:
- your name
- your address
- your Customer Reference number
- what you require to be converted into large print
- the font size (e.g. 18pt) and the font type (e.g. Arial) that you need.
Please note, we can’t respond to any questions about your account through this email address.