Contact Us

Our contact centres have partially re-opened

Following a temporary closure to help our staff adapt to new ways of working, we’re glad to inform you that our customer contact centres have partially re-opened. However, we expect our telephone lines to be very busy as we have a reduced number of staff available. We’ll continue working to restore more of our services over the coming weeks.

We welcome Welsh correspondence and calls. This won’t lead to a delay in our response.

When you call, please have your customer reference number and secret answer so we can deal with your call as quickly and effectively as possible.

Undergraduate students

Telephone: 0300 200 4050

Minicom: 0300 100 1693

Monday to Friday (except bank holidays): 9am to 5.30pm

 

Postgraduate students

Telephone: 0300 100 0494

Minicom: 0300 100 1693

Open Monday to Friday (except bank holidays): 9am to 5.30pm

 

Repayment enquiries

Telephone: 0300 100 0611

Open Monday to Friday (except bank holidays): 9am to 5.30pm

 

If you are calling on behalf of a student

We won't be able to discuss any aspect of the account with you unless the student has given us permission to do so. This section explains what we need from the student.

Address

Student Finance Wales
PO Box 211
Llandudno Junction
LL30 9FU

Please note we don’t offer face to face meetings to discuss your account, if you have any queries about your account please use the contact number above.

 

Braille or large print letters, forms and guides

If you need any of our letters, forms or guides sent to you in braille, please email brailleandlargefonts@slc.co.uk with the following information:

  • your name
  • your address
  • your Customer Reference number
  • what you require to be converted into braille

If you need large print versions of any of our letters, forms or guides, please email brailleandlargefonts@slc.co.uk with the following information:

  • your name
  • your address
  • your Customer Reference number
  • what you require to be converted into large print
  • the font size (e.g. 18pt) and the font type (e.g. Arial) that you need.

Please note, we can’t respond to any questions about your account through this email address.

 



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