How to apply and changes to applications

Applying online

The quickest and easiest way to apply is online.

New students should apply as soon as the application service opens to make sure they have their student finance in place for the start of their course.

We’ll contact continuing students and let them know when it’s time to reapply.

Students applying should follow these steps:

  • create an account if they don’t already have one
  • log into their student finance account and submit their application
  • give us any necessary evidence

When they apply they’ll need to give us:

  • valid UK passport number,
  • university or course details,
  • bank account details, and
  • National Insurance number

If the student wants to apply for Childcare Grant, Parents’ Learning Allowance and/or Adult Dependants’ Grant they’ll be able to download forms from their online account.

Although we recommend that students apply online, paper applications are still available. Students should use our form finder to download forms and guidance notes.

Evidence

All students have to provide some evidence when they apply for student finance for the first time.

Proof of identity

New students will be asked to prove their identity so we can check if they're eligible for support. The easiest way to do this is by giving us their valid UK passport details when they apply - they don't need to send us their original passport.

Students who don't have a valid UK passport will need to send us their:

  • UK birth or adoption certificate, along with a completed declaration form
  • valid non-UK passport or
  • Biometric Residence Permit.

These must be original documents, not photocopies.

Proof of household income

If they apply for funding that depends on their household income, such as a Welsh Government Learning Grant, their parents or partner will need to give us their National Insurance numbers and income details. We'll confirm this information with HM Revenue & Customs (HMRC).

In some cases, we may contact their parents or partner to ask for further evidence such as photocopies of their P60 or payslips. This helps us to make sure students get the correct funding. Any evidence we need should be sent as soon as possible to avoid delays in their application.

Continuing students

Continuing students need to reapply for student finance each academic year but don't usually have to send any further evidence unless we ask them to.

Students with children or adult dependants

Students who are applying for Dependants' Grants will be asked to send additional evidence. We’ll contact the student and let them know what we need.

Changes of circumstances

If any of the student's details change after they've applied for student finance, they need to let us know as soon possible as it could affect what funding they can get. In most cases, they simply need to update their application.

Before the start of their course they can use their online account to make changes to:

  • their choice of course
  • their choice of university or college
  • the amount of loan they're applying for
  • their personal details.

They can also use their online account to make changes to their personal details once their course has started. But if there are any changes to their course, they should let their university or college know so they can tell us.

If a change to their details results them being overpaid, they'll need to repay any money they're not entitled to. In this case, the repayments threshold won't apply and they might have to repay the amount they've been overpaid earlier.

Taking a break or withdrawing

If a student decides to take a break or withdraw from their studies, they need to let us know as soon as possible. They should also ask their university or college to tell us.

We'll reassess the amount of student finance they should get based on the number of days they attended their course. If they've withdrawn, we'll also stop any future payments to them or to their university or college.

Taking a break because of an illness or other reason

If they're taking a break from their course because of an illness, they can still get full student finance for 60 days. We may be able to extend their funding for more than 60 days if they'd otherwise be in financial hardship.

If they're taking a break for any other reason, such as caring responsibilities or bereavement, they might still be able to get student finance during some or all of their time off.

If they've withdrawn from their studies and were paid a grant or a bursary, we may take into account any financial hardship that could be caused by stopping their student finance for that term.

In any of these circumstances, they'd need to send us evidence of their situation, such as a letter from a medical professional, bank statements or evidence of financial obligations. Each case will be assessed on an individual basis.

If they've been paid too much

If they student has left their course early, this might mean they've been overpaid.

Usually, we'll just take the amount from any future payments they're due. For example, if they're overpaid by £300 and are due a future payment of £1,000, we'll pay them £700 instead.

If they're not due any future payments, they might have to repay the amount they've been overpaid early and, in this case, the repayment threshold won't apply.

Tuition fees

Once the student has left their course, we won't make any more Tuition Fee Loan payments to their university or college.

They'll still be responsible for paying back any Tuition Fee Loan we've already paid to their university or college, but not until their income is over the repayment threshold.

Taking a break or withdrawing from their course could also affect any student finance they could get in the future.



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