Guidance for assessment centres


Non medical helper (NMH) supplier list

While it is not a requirement for Welsh students to secure their NMH support from a known (registered) supplier, to aid recommendations, Needs Assessors can use this list to view and obtain existing supplier contact details in order to provide NMH quotations.

There are two lists below:

NMH Register (predominantly BAND 3 & 4 support roles)

These roles can be found on the main NMH Register which is owned by the Department of Education, England (DfE). Any requests for additional roles to be agreed or requests to be added should be directed to disabled.studentallowances@education.gov.uk.

Additional SFW Funded NMH Roles (predominantly BAND 1 & 2 support roles)

These roles can be found on a separate list that contains details of NMH suppliers who provide the NMH Roles that are funded by Student Finance Wales only. This has been split out from the main NMH Register to be used as a reference only; the list will not be updated.

If you are a supplier wanting to offer services for these roles, and you are not currently on the list, please introduce yourself to Capita and Study Tech who are responsible for undertaking needs assessments for SLC and making appropriate NMH recommendations. Their contact details are below:

Capita: DSA@Capita.com

Study Tech: opportunity@study.tech

If you need to change your contact details for Band 1 or 2 support roles, please email dsa_requests@slc.co.uk.

Download the NMH Register

Download the List of Additional SFW Funded NMH roles

Needs assessment report (NAR) template for DSA Reforms Contracts

You can now download the standard NAR template and guidance document. These templates must be used for all reports submitted to Student Finance Wales.

Needs assessment report (NAR) template for existing assessment centres

You can now download the standard NAR template and guidance document. These templates must be used for all reports submitted to Student Finance Wales.

Guidance on NMH supplier selection

DfE and the Welsh Government have helped to produce guidance for the process of selecting Non-Medical Help suppliers as of 26 February 2024:

Computer specification matrix

You can also download the computer specification matrix document and guidance for assessors, to determine the specification on a student’s existing computer.