Getting your first student finance payment


If you’re starting or returning to a course soon, you’ll be looking forward to your first student finance payment. You can check your payment schedule and status by signing in to your online account.

Follow these easy steps to help you get paid on time:

  1. Make sure you’ve submitted your application and provided any evidence we need. Sign in to your online account and check your application tracker in case you have any actions to complete.
  2. Check your bank details are correct in your online account. To do this, click ‘Your personal details’ in your account. If you need to update them, make sure to do this at least 4 working days before your payment date.
  3. Register/enrol on your course.* You might be able to do this online through your university or college’s website. We cannot make payments to you until your uni or college confirm that you’ve registered/enrolled. If you haven’t already, make sure you do this as soon as possible.

*If you’re studying with the Open University, they’ll typically confirm your registration two weeks after the start of your course. This is because you can withdraw from the course without fee liability up to day 14. This will have an impact on your payment date.

What your payment status means

While you’re waiting on your first payment you can view your payment schedule and status in your online account.

When you check your account for your payment status, you may notice that the statuses are a bit different to what they were last year. Don't worry, these changes were just part of wider updates to your online account for the upcoming academic year.

Find out what your payment status means:

Payment status What this means for you

Indicative

Your payment status will show as ‘indicative’ until we receive your bank details. Once we have these, your payment status will change to ‘awaiting confirmation’.

Awaiting Confirmation

We’re waiting to receive confirmation of registration from your university or college, they’ll send us this when you’ve registered or enrolled on to your course. Once we have your registration/enrolment you will move to a new status called ‘ready to be paid’.

Ready to be Paid

Your registration/enrolment is complete and you’re on track to get your first term payment on the date shown in your account. We will send you a text when we have sent the payment.

Paid

Your payment has been successfully made to your bank account.

Cancelled

Your payment has been cancelled and will not be made to your bank.

Failed

Your payment was unsuccessful and your bank has returned the money to us. Check your bank details are correct in your online account.

Checking if we've received confirmation of your registration

You don’t need to call us to check, the quickest and easiest way to find out if we’ve received confirmation of registration/enrolment is by checking your application or payment status.

Use the table below to understand what each status means:

Application status Payment status What this means

Confirming all details

Awaiting confirmation

We've not received confirmation of registration

Receiving payments

Ready to be paid

Confirmation of registration received

If your university or college have told you they’ve sent confirmation of registration/enrolment to us, you should allow time for the status in your online account to be updated as this can take up to 24 hours.

If you applied late

If you’re applying now, you should still receive some money near the start of your course, as long as you’ve provided any evidence we need and your application is approved.

Because you’re applying late, you may receive a smaller payment to begin with.

Make sure your parent(s) or partner have provided their income details so we can re-assess your entitlement and top up your first payment as soon as possible.

If you’re thinking of withdrawing or suspending from your course

If you’re thinking of leaving your course, you need to make sure you let your university or college know as soon as possible. You should also contact us, so we can stop your next payment.

Visit our page for more info on leaving or suspending from your course.

If your parent(s) or partner is supporting your application

To make sure you get the full amount of student finance you’re entitled to, your parent(s) or partner may need to support your application by providing their income details.

They can support your application through their own online account, they should check their account regularly in case we’ve asked them to provide more information. They should not upload their P60 unless we ask for it, as this could delay your application.

If your parent(s) or partners’ income has dropped

To support your application for the 2022 to 2023 academic year, we’ll ask your parent(s) or partner to provide income details from the 2020 to 2021 tax year. If their income has dropped by 15% or more since then, they can apply to have their estimated income for the current tax year used instead.

Visit our page to find out more about the current year income process.

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