New account features explained!


The first thing you’ll notice is that the layout of your account has changed, meaning that things might not be where they used to be. We’ve created this guide to help you understand these changes and complete any actions that you may have.

How to check the progress of your application

When you’ve applied, you’ll want to keep up to date with the progress of your application. We’ve made improvements that let you check the progress of your application and explain what happens next.

There are several different statuses. We’ve listed each status and what it means in the following table:

New Status What this means now

Processing application

We’re processing your application. We’ll keep you up to date by email and in your online account. This used to be 'application submitted'.

Confirming all details

Your application’s approved and we’re just awaiting confirmation of registration/enrolment from your uni/college. When we’ve confirmed everything, you’ll be ready to receive your payments. This used to be 'approved'.

Receiving payments

We’ve received confirmation of registration/enrolment from your university or college. This used to be 'payments scheduled'.

To view your application tracker:

  1. sign in to your online account
  2. click ‘Undergraduate student finance applications’
  3. select the application you wish to view
  4. select ‘Your status’ where you can view the tracker

How to view and understand your payment status

To help you budget and prepare for your next payment, it’ll help to know how much and when you’re getting paid. Once your application status moves to ‘confirming all details’, you will be able to view your payment dates.

To view your scheduled payments, follow these steps:

  1. sign in to your online account
  2. click ‘Undergraduate student finance applications’
  3. select the application you wish to view
  4. scroll down to ‘Your Scheduled Payments’ where you will see your Maintenance Loan payments. You can also click on the ‘View your payments’ link if you want to see a more detailed breakdown of all your funding, including Maintenance Loan, Tuition Fee Loan and any Grants you are entitled to.

There are several different statuses. We’ve listed each status and what it means in the following table:

New Status What this means

Indicative

Your payment status will show as ‘indicative’ until you give us your bank details. When this is done, the status will change to ‘awaiting confirmation’. This used to be 'awaiting payment details'.

Awaiting confirmation

We’re waiting for confirmation of registration from your university or college. They send us this after you’ve registered or enrolled on to your course. It’s normal to have this payment status for several months, you don’t need to do anything. When we get confirmation, the status will change to ‘ready to be paid’. This used to be 'verifying payment details.

Ready to be paid

Your registration/enrolment is complete and you’re on track to get your first term payment on the date shown in your account. This used to be scheduled.

Paid

Your payment has been made to your bank account. This used to be 'payment in progress'.

How to make changes to your application

You may need to update your university, college or course details. For example, if you change your mind about where or what you want to study, or if your circumstances change after clearing . To make a change, follow these steps:

  1. sign in to your online account
  2. click ‘Undergraduate student finance applications’
  3. select the application you wish to change
  4. under the heading ‘Manage your student finance’, click ‘View and manage your applications’
  5. click ‘Change your application’
  6. click ‘Change your application’ again
  7. click ‘University/college and course’
  8. click 'Submit' once you've entered and confirmed your changes

It’s important to make any changes as soon as you can. It can take up to 6 weeks to approve any changes. Please don't contact us during this time, to ensure we can process your changes as quickly as possible.

How to update your personal or bank details

It’s important you keep your contact details such as your email address and mobile number up to date in case we need to get in touch with important information about your account. You should also ensure your bank details are up to date to make sure you receive your payments. It’s quick and easy to update these in your account, just follow these steps:

  1. sign in to your online account
  2. click ‘Your personal details’ from the menu at the top of the page
  3. click ‘Change’ next to whichever details you wish to update
  4. enter your new details and click ‘Continue’ to confirm

How to check your To-do list or your actions to complete

If you’re applying for student finance or supporting an application, you may have to complete outstanding actions to ensure the application is approved. We’ve made changes to this section and you will now see “Your actions to complete”. To view your outstanding actions, follow these steps:

  1. sign in to your online account
  2. click ‘Undergraduate student finance applications’
  3. select the application you wish to view
  4. view 'Your actions to complete'