Writing to us
Undergraduate and Postgraduate students
Student Finance Wales
PO Box 211
Llandudno Junction
LL30 9FU
Please note, we don’t offer face to face meetings to discuss your account. If you have any queries about your account, contact us.
EU students
Student Finance Services Non UK Team
Student Finance England
PO Box 89
Darlingtonm
DL1 9AZ
Further Education
Education Maintenance Allowance
Write to the customer service team at:
EMA Wales Customer Services
PO Box 5596
PO Box 89
Glasgow
G52 9BR
Different ways of contacting us
Please call Education Maintenance Allowance Wales on 0300 200 4050 if you have a question about:
- the progress of your application
- Your award letter
You should contact your Learning Centre (school or college) if you have a question about:
- when you will get your payment
- your payment schedule
- missing payments
- confirmation of attendance
You should email Education Maintenance Allowance Wales at emawales@slc.co.uk if you have a question about:
- where to send evidence
- what evidence we accept
- how to apply
- how much you could get
If you have questions about your account, we won’t be able to answer them by email. Please call 0300 200 4050 instead.
Welsh Government Learning Grant
Write to the customer service team at:
Student Finance Wales FE Customer Services
PO Box 5597
Glasgow
G52 9BS
Different ways of contacting us
Please call Welsh Government Learning Grant on 0300 200 4050 if you have a question about:
- the progress of your application
- your award letter
You should contact your Learning Centre (school or college) if you have a question about:
- when you will get your payment
- your payment schedule
- missing payments
- confirmation of attendance
You should email Welsh Government Learning Grant at WGLGFE@slc.co.uk if you have a question about:
- where to send evidence
- what evidence we accept
- how to apply
- how much you could get
How to complain if you're unhappy with the service you've had from Student Finance Wales