When we deliver services on the internet this sometimes involves placing small amounts of information on your computer, these include small files known as cookies. Cookies aren’t used to identify you personally but they can remember activities and preferences chosen by you and your browser. They’re here to make the site work better for you, and to help us understand how people use the website. To learn more about the cookies we use, read the information below.
Cookies for measuring website usage
We use Google Analytics to collect information about how people use this site. We do this to make sure it’s meeting its users’ needs and to understand how we could do it better. Google Analytics stores information about what pages you visit, how long you are on the site, how you got there and what you click on. We don’t collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data.
|_utma||This cookie keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred.||2 years|
|_utmb||This cookie takes a timestamp of the exact moment in time when a visitor enters a site||30 minutes|
|_utmc||This cookie takes a timestamp of the exact moment in time when a visitor leaves a site. The B and C cookies work together to calculate how long a visit takes.||End of session (this expires when you close your browser window)|
|_utmz||This cookie keeps track of where the visitor came from, what search engine they used, what link they clicked on, what keywords were used, and where they were in the world when they accessed the website.||6 months|
|_atuvc||This cookie is used to allow customers to recommend the site via various social media tools.||<2 years|
Cookies for managing your current visit
|JSESSIONID||This cookie is used to keep track of session information in a single visit and is also used to route traffic to the appropriate application server.||End of session (this expires when you close your browser window)|
|orasso||This cookie is used to track the users identity and to mark them as having been authenticated in this session.||End of session (this expires when you close your browser window)|
|Oracle-ECID||This cookie is used to correlate log file entries across the various servers that fulfil page requests .||End of session (this expires when you close your browser window)|
|ORACLE_SMP_CHRONOS_GL||This cookie is used to track end user page load times.||End of session (this expires when you close your browser window)|
|ORACLE_SMP_CHRONOS_LT||This cookie is used to track end user page load times.||End of session (this expires when you close your browser window)|
|ORACLE_SMP_CHRONOS_ST||This cookie is used to track end user page load times.||End of session (this expires when you close your browser window)|
|last_request||This cookie is used to track end user page load times||End of session (this expires when you close your browser window)|
|style||This cookie is used to track the preferred text size that the user has selected where they have indicated that they wish to view the site with larger font.||End of session (this expires when you close your browser window)|
|Portal||This cookie is used to keep track of session information within the public website rather than the transactions in a single visit||End of session (this expires when you close your browser window)|
Find out more about how to manage cookies and how to delete them.
Staying safe online
Protecting you and your information is paramount to Student Finance Wales. You can find out detailed information about online safety at www.slc.co.uk/students/online-safety.aspx
Another useful site to visit is www.getsafeonline.org. Here you will get helpful advice and guidance about protecting your online safety.
Protecting your computer
Viruses, spyware and malware
Any computer connected to the internet may be vulnerable to viruses, malware or spyware.
Viruses come in many forms; attached to emails, contained in innocent looking programs or spread by websites. Viruses try to either damage your computer by removing important files or altering data, or to collect information about you and send it on to an unauthorised third party. Viruses will try to spread themselves by attempting to send themselves to your email contacts or other users of file-sharing sites.
A firewall is an essential barrier between your computer and the internet, preventing anyone connecting to your computer without your permission.
Most current computer operating systems, such as Mac OS X, Windows XP or Vista, have inbuilt firewalls. There are firewall products that can be downloaded from the internet. Make sure that your computer’s firewall is active.
A good anti-virus scanner will check incoming emails and files you open.
New viruses are discovered daily by anti-virus makers so it’s important that you update the ‘definition files’ (the list of viruses the scanner knows about) every 2 or 3 days.
Regularly check that your computer’s operating system and the running software on it is up-to-date.
Most operating systems have an update facility which will automatically update their software on your computer.
For other software packages or programs you use, visit the manufacturer’s website for available updates.