Protecting your personal information
Student Finance Wales is bound by the Data Protection Act, meaning we cannot discuss any aspect of a student’s account or application with anyone other than the student without the student’s permission.
This includes the parents or partner of a student, a legal representative or someone from their university or college.
However, many students find it useful to occasionally allow another person to call us on their behalf.
Consent to Share
What is it?
Consent to Share (CtS) is written or verbal authorisation which allows us to provide account information, with the exception of your bank details, to a third party you have nominated.
How do you set up Consent to Share for someone?
Write to us at the address below providing the following:
- Your (the student’s) Customer Reference Number, name and address
- Their full name
- Their full address, including post code
- Their date of birth
- Their relationship to you
- A password that we will ask them for to verify who they are. Make sure they know what it is
- A date specifying when this consent to share is valid until (or if it’s indefinite)
Student Finance Wales
c/o Student Loans Company Ltd
11 Carnegie Road
Hillington
Glasgow
G52 4WH
Fax: 0141 306 2005
The student can also provide this information by calling us on 0845 602 8845.
Student Finance Wales will notify the person who has been nominated when they have Consent to Share.
Calling Student Finance Wales if you have Consent to Share
Each time you contact Student Finance Wales by phone, you will need to give:
- The student’s Customer Reference Number and name
- Your full name
- Your full address, including post code
- Your date of birth
- Your relationship to the student
- The password the student chose and gave to you
Power of Attorney
A Power of Attorney is an official legal document that allows you to grant attorney to a third party to release or update information relating to your account.
To grant a person Power of Attorney, you need to fill in a form giving their name, the specific period for which they can act on your behalf, and the specific tasks that they can perform.
The person holding Power of Attorney will need to confirm their details before any information is released to them.
You should contact Student Finance Wales on 0845 602 8845 for further information about Power of Attorney.
