Contact Us
Telephone
When you call, please have the following information to hand so we can deal with your call as quickly and effectively as possible:
- Your Customer Reference Number
- Your secret answer (which you use to log into your account online)
| Telephone | 0845 602 8845 |
|---|---|
| Minicom | 0845 603 1693 |
Our opening hours are
| Monday to Friday | 8am to 8pm |
|---|---|
| Saturday | 9am to 1pm |
| Sunday | Closed |
If you are calling on behalf of a student
We will not be able to discuss any aspect of the account with you unless the student has given us permission to do so. This section explains what we need from the student.
We do not have a contact email address for customer enquiries. Please contact us on the telephone number above.
Braille or large print letters, forms and guides
If you need any of our letters, forms or guides sent to you in Braille, please email brailleandlargefonts@slc.co.uk with the following information:
- Your name
- Your address
- Your Customer Reference Number
- What you require to be converted into Braille
If you need large print versions of any of our letters, forms or guides, please email brailleandlargefonts@slc.co.uk with the following information:
- Your name
- Your address
- Your Customer Reference Number
- What you require to be converted into large print
- The font size (e.g. 18pt) and the font type (e.g. Arial) that you need
Please note, we cannot respond to any questions about your account through this email address.
