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If you need further information about EMA or ALG (FE), there are a number of people who can help you:
Your school or college can help with most questions, but if they can’t we are happy to help.
Educational Maintenance Allowance
You can phone the EMA Wales Customer Services Team on 0845 602 8845, Monday to Friday: 8:00am - 8:00pm and Saturday 9:00am - 1:00pm.
If you have hearing difficulties and wish to speak to an advisor using a mini-com device please contact 0845 603 1693.
Email the EMA Wales Customer Services Team at EMAWALES@slc.co.uk.
Assembly Learning Grant
You can phone the ALG (FE) Customer Services Team on 0845 602 8845, Monday to Friday: 8:00am - 8:00pm and Saturday 9:00am - 1:00pm.
If you have hearing difficulties and wish to speak to an advisor using a mini-com device please contact 0845 603 1693.
Email the ALG (FE) Customer Services Team at ALGFE@slc.co.uk
If you require correspondence in large font
Please email us at Braille & Large Font Letter Requests@slc.co.uk
Please provide the following information in your email:
- Your Name
- Your Customer Reference Number
- Your Address
- The font Size you need(e.g. 18pt)
- The font Type (e.g.Arial)
If you require correspondence in braille
Please email us at Braille & Large Font Letter Requests@slc.co.uk
Please provide the following information in your email:
- Name
- Customer Reference Number
- Address
Complaints
If you experience difficulties in applying for your EMA or ALG, full details of how to make a complaint about Student Finance Wales
Please note that the complaints contact details are not designed to process general account enquiries and there may be a delay in response if you try to contact us by this route. If you have a general enquiry please contact us using the details above.
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