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Telephone Enquiries
While we endeavour to answer all queries as quickly and effectively as possible, there may be delays in answering your call.
| Phone |
0845 602 8845 |
| Minicom* |
0845 603 1693 |
(* You must have access to a Minicom device in order to use this service)
Parents and partners: getting permission to discuss a student’s account
The student needs to give their permission before you can discuss their application for finance over the phone.
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Online Enquiries
If you login to your online account you can:
- update your personal details
- view any letters from Student Finance Wales
- view any payments you have received
You may also be able to find the answer to your question online through our FAQs.
Please note that our 'ask a question' facility is currently unavailable but will be back soon.
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Enquiries about repayment
The student loan repayment website allows you to calculate how much you owe and make a payment online.
| Phone |
0845 073 8891 |
| Opening hours |
Monday to Friday 08:00am - 5:30pm Saturday and Sunday, closed |
To find out more visit - www.studentloanrepayment.co.uk
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Further Education
Assembly Learning Grant
| Phone |
0845 602 8845 |
| Minicom |
0845 603 1693 |
| Opening hours |
Monday to Friday 8:00am - 8:00pm Saturday 9:00am - 1:00pm |
Educational Maintenance Allowance
| Phone |
0845 602 8845 |
| Minicom |
0845 603 1693 |
| Opening hours |
Monday to Friday 8:00am - 8:00pm Saturday 9:00am - 1:00pm |
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If you require correspondence in large font
Should you require correspondence be converted into large font please email us at:
With the following information:
- Name
- Customer Reference Number
- Address
- Font Size ie (18)
- Font Type ie (arial)
If you require correspondence in braille
Should you require correspondence be converted into large font please email us at:
With the following information:
- Name
- Customer Reference Number
- Address
Your Local Authority
Returning Your Completed Forms
All applications in Wales are submitted to Local Authorities. To identify your LA and their contact details please refer to the LA Finder.
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What if I don''t live in Wales?
Student Finance Wales provides information and services for students who normally live in Wales.
Apply for Student Finance if your home is not in Wales .
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Can I make a complaint?
We very much hope that you are satisfied with the service you've received. However, we do recognise that from time to time things can go wrong. If you have tried phoning us to sort this out but still feel we haven't been able to resovle your issue you may wish to use our formal complaints handling service.
Please visit our forms and guides page to download the leaflet 'How to Make a complaint'
Forms and Guides
You can also find more useful contacts on our Useful Contacts Page.
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