Welsh National Bursary for 2010/2011
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Deadlines for 2010/11
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Gap Year students
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Are you thinking of studying in Welsh or bilingually?
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Beware of bogus emails
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Get Safe Online
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Changes to Student Finance from Academic Year 10/11 onwards
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Important information if you have recently changed your bank details.
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How can I contact Student Finance Wales?


Before you phone us - read this

Phone passwords and secret answers

You will be asked for your password and secret answer before we can discuss your application for student finance. Your password and secret answer may be different from the ones you use to log in.

Internet passwords and secret answers

Locked out of your account? You can reset your details online without having to phone in.

Parents and partners of students - get permission first

The student needs to give us their permission before you can discuss their application for finance over the phone.

  • Get consent to share the student’s information.

Keep your postal address and email up to date

If you move or change email address, you will miss the letters and emails we send out. Login to the online service to update these without calling in.

Telephone Enquiries

While we endeavour to answer all queries as quickly and effectively as possible, there may be delays in answering your call.

Phone 0845 602 8845
Minicom* 0845 603 1693

(* You must have access to a Minicom device in order to use this service)

Opening hours
Monday to Friday - 8.00 am to 8.00 pm
Saturday - 9.00 am to 1.00 pm

Parents and partners: getting permission to discuss a student’s account

The student needs to give their permission before you can discuss their application for finance over the phone.

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Online Enquiries

If you login to your online account you can:

  • update your personal details
  • view any letters from Student Finance Wales
  • view any payments you have received

You may also be able to find the answer to your question online through our FAQs.

Please note that our 'ask a question' facility is currently unavailable but will be back soon.

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Enquiries about repayment

The student loan repayment website allows you to calculate how much you owe and make a payment online.

Phone 0845 073 8891
Opening hours Monday to Friday
08:00am - 5:30pm
Saturday and Sunday, closed

To find out more visit - www.studentloanrepayment.co.uk

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Further Education

Assembly Learning Grant

Phone 0845 602 8845
Minicom 0845 603 1693
Opening hours Monday to Friday
8:00am - 8:00pm
Saturday 9:00am - 1:00pm

Educational Maintenance Allowance

Phone 0845 602 8845
Minicom 0845 603 1693
Opening hours Monday to Friday
8:00am - 8:00pm
Saturday 9:00am - 1:00pm

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If you require correspondence in large font

Should you require correspondence be converted into large font please email us at:

With the following information:

  • Name
  • Customer Reference Number
  • Address
  • Font Size ie (18)
  • Font Type ie (arial)

If you require correspondence in braille


Should you require correspondence be converted into large font please email us at:

With the following information:

  • Name
  • Customer Reference Number
  • Address

Your Local Authority

Returning Your Completed Forms

All applications in Wales are submitted to Local Authorities. To identify your LA and their contact details please refer to the LA Finder.

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What if I don''t live in Wales?

Student Finance Wales provides information and services for students who normally live in Wales.

Apply for Student Finance if your home is not in Wales .

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Make a Complaint to Student Finance Wales

We very much hope that you are satisfied with the service you've received. However, we do recognise that from time to time things can go wrong. If you have tried phoning us to sort this out but still feel we haven't been able to resolve your issue you may wish to use our formal complaints handling service.

Please note that you should not raise a complaint if you have a general account enquiry, or if you are having problems with the online application. If you have a general enquiry please contact Student Finance Wales.