How can I contact Student Finance Wales?

Before you phone us - read this

Phone passwords and secret answers

You will be asked for your password and secret answer before we can discuss your application for student finance. Your password and secret answer may be different from the ones you use to log in.

Internet passwords and secret answers

Locked out of your account? You can reset your details online without having to phone in.

Parents and partners of students - get permission first

The student needs to give us their permission before you can discuss their application for finance over the phone.

• Get consent to share the student’s information.

Keep your postal address and email up to date

If you move or change email address, you will miss the letters and emails we send out. Login to the online service to update these without calling in.

Telephone Enquiries

While we endeavour to answer all queries as quickly and effectively as possible, there may be delays in answering your call.

(* You must have access to a Minicom device in order to use this service)

Parents and partners: getting permission to discuss a student’s account

The student needs to give their permission before you can discuss their application for finance over the phone.

• Get consent to share the student’s information.

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Online Enquiries

If you login to your online account you can:

• update your personal details
• view any letters from Student Finance Wales
• view any payments you have received

You may also be able to find the answer to your question online through our FAQs.

Please note that our 'ask a question' facility is currently unavailable but will be back soon.

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Enquiries about repayment

The student loan repayment website allows you to calculate how much you owe and make a payment online.

To find out more visit - www.studentloanrepayment.co.uk

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Further Education

Assembly Learning Grant

Educational Maintenance Allowance

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If you require correspondence in large font

Should you require correspondence be converted into large font please email us at:

• Braille & Large Font Letter Requests/SLC
  

With the following information:

• Name
• Customer Reference Number
• Address
• Font Size ie (18)
• Font Type ie (arial)

If you require correspondence in braille

Should you require correspondence be converted into large font please email us at:

• Braille & Large Font Letter Requests/SLC
  

With the following information:

• Name
• Customer Reference Number
• Address

Your Local Authority

Returning Your Completed Forms

All applications in Wales are submitted to Local Authorities. To identify your LA and their contact details please refer to the LA Finder.

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What if I don''t live in Wales?

Student Finance Wales provides information and services for students who normally live in Wales.

Apply for Student Finance if your home is not in Wales .

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Make a Complaint to Student Finance Wales

We very much hope that you are satisfied with the service you've received. However, we do recognise that from time to time things can go wrong. If you have tried phoning us to sort this out but still feel we haven't been able to resolve your issue you may wish to use our formal complaints handling service.

• Visit slc.co.uk to find out how to complain.

Please note that you should not raise a complaint if you have a general account enquiry, or if you are having problems with the online application. If you have a general enquiry please contact Student Finance Wales.