By Telephone

Currently our Customer Support Office is experiencing large volumes of incoming calls. Whilst we endeavour to answer all queries as quickly and effectively as possible, please be aware that there may be delays in answering your call.

In the meantime, you may be able to find the answer to your question through our FAQ’s, or login to your account where you can update your personal details, complete your application, as well as view your correspondence and payment details.

Thank you for your patience.

Phone 0845 602 8845
Minicom 0845 603 1693
(You must have access to a Minicom device in order to use this service).

Opening hours are:
Monday to Friday, 8.00 am to 8.00 pm
Saturday, 9.00 am to 1.00 pm
Sunday, closed

The SFWCC advises on general questions such as:

• what financial help is available
• the application process and timetable
• questions about the online services available through this site
• the progress of your application
• repaying your loans

Enquiries about repayment

Phone 0870 240 6298
Opening hours are:
Monday to Friday, 08:00am - 5:30pm
Saturday and Sunday, closed

Enquiries about repayment

The student loan repayment website allows you to calculate how much you owe and make a payment online

Phone 0870 240 6298
Opening hours are:
Monday to Friday, 08:00am - 5:30pm
Saturday and Sunday, closed

Further Education

Assembly Learning Grant

Phone 0845 602 8845
Minicom 0845 603 1693
Opening hours are:
Monday to Friday: 8:00am - 8:00pm
Saturday 9:00am - 1:00pm.

Educational Maintenance Allowance

Phone 0845 602 8845
Minicom 0845 603 1693
Opening hours are:
Monday to Friday: 8:00am - 8:00pm
Saturday 9:00am - 1:00pm.

Your Local Authority

Returning Your Completed Forms

All applications in Wales are submitted to Local Authorities. To identify your LA and their contact details please refer to the LA Finder.

What if I don't live in Wales?

Student Finance Wales provides information and services for students who normally live in Wales. Apply for Student Finance if your home is not in Wales .

Can I make a complaint?

If you have a problem with your student finance application or your student loan account, you can download the PDF "How to make a complaint" which will give you more information .

Please note that the complaints contact details are not designed to process general account enquiries and there may be a delay in response if you try to contact us by this route. If you have a general enquiry please refer to the contact details above for our offices.

You can find more useful contacts on our Useful Contacts Page.