Frequently asked questions

Apply

  1. Q: What are the deadline dates for full-time students?

    A: Information about deadline dates for new and continuing full-time students can be found on the following pages:

  2. Q: Can I get an estimate of my entitlement before applying?

    A: If you’re thinking of going to university or college in academic year 2016/17, you can use the Student Finance Calculator to get an estimate of your support. This is not an offer of support and is designed to give you an idea of what you’ll be entitled to as a first year student.

  3. Q: How do I apply for student finance online?

    A: You can find out how to apply online on the following pages:

  4. Q: I don’t know what email address I registered with. Can I still log in?

    A: Yes. You can also log in using your Customer Reference Number (CRN).

  5. Q: I’m locked out my account. How do I create a new password?

    A: If you can’t remember your password go to the login page and, follow the 'Forgotten your password' link to create a new password.

  6. Q: I don’t know my Customer Reference Number (CRN) or the email address that’s registered to my account. What can I do?

    A: You can get a reminder of either your CRN or email address. On the login page, follow the 'Forgotten your email address or CRN?’ link.

  7. Q: Can I apply for student finance using a paper application?

    A: Yes, though we recommend that you provide your information online. If you require a paper application, contact us.

  8. Q: I’m an EU student can I apply online?

    A: No. You can only apply on paper. Visit the EU section to find out how to apply.

  9. Q: I don’t know what university or college I’m attending yet. Should I still apply?

    A: Yes. We recommend that you apply straight away and notify us once you have chosen. You can give us information about the university or college you think you’re most likely to attend when you apply. You can find more information on how to change your application here:

  10. Q: Do I use the same Customer Reference Number (CRN) I was given for Further Education (EMA or WGLG FE)?

    A: Yes. You’ll keep the same CRN when applying for a Higher Education course, so you don't need to register again. However, we will need to issue you with a new internet password and secret answer so you can access your account and apply online. To get these you’ll need to contact us.

  11. Q: I already have a password from when I applied for support in Further Education (EMA or WGLG FE). Can I use this to apply online?

    A: No. The password only provides access to the support you received in Further Education. If you’re applying for Higher Education support, we’ll need to send you a new internet password and secret answer. To get your new password you’ll need to contact us.

Parents and partners of students

  1. Q: What evidence do I need to provide?

    A: By providing your National Insurance number we can verify your income details with HM Revenue & Customs (HMRC). This means that you won’t have to send in any evidence of your income.In some instances HMRC won’t be able to verify your income details; if that’s the case we’ll write to you and ask you to send us evidence of your income.We recommend that you have your National Insurance number to hand when you’re entering your financial information.

  2. Q: How do I inform SLC that a student or former student has died?

    A: You can do so by writing to us at the address below.You will need to provide us with the original death certificate or coroner’s report for the attention of:

    Douglas Gould
    Student Loans Company Limited
    100 Bothwell Street
    Glasgow
    G2 7JD

  3. Q: How do I provide my financial information online for the first time?

    A: You can find out how to provide your financial information online on the following page:

  4. Q: I don’t know what email address I registered with. Can I still log in?

    A: Yes. You can also log in using your Customer Reference Number (CRN).

  5. Q: I’m locked out my account. How do I create a new password?

    A: If you can’t remember your password go to the login page and, follow the 'Forgotten your password' link to create a new password.

  6. Q: I don’t know my CRN or the email address that’s registered to my account. What can I do?

    A: You can get a reminder of either your CRN or email address.On the login page, follow the 'Forgotten your email address or CRN?' link.

  7. Q: Can I provide my financial information using a paper application?

    A: Yes, though we recommend that you provide your information online. If you require a paper application, contact us

  8. Q: My income has dropped can my child/partner be re-assessed?

    A: Yes, but only if there has been a drop in income of 15% or more. Visit the ‘How does household income affect an application?’ section for more information

Getting Paid

  1. Q: Why do my loan payments have a status of ‘blocked’?

    A: Loan payments can have a status of ‘blocked’ if:

    • you haven’t provided us with your National Insurance number (NINO)
    • your National Insurance number has been sent to the Department for Work and Pensions for validation and we are still waiting on a response from them
    • you haven’t supplied us with your bank details. If you need to provide/update bank details, log in to your online account.
  2. Q: When will I get paid?

    A: You’ll receive the first instalment of your student loan or grant approx 3 - 5 working days after you register on your course so long as:

    • you have applied and your application is approved
    • your university has confirmed that you’re in attendance
    • you’ve given us your valid UK bank account details
    • you’ve given us your National Insurance number and the Department for Work and Pensions have validated it.

Notification of entitlement

  1. Q: What’s a Notification of Entitlement Letter?

    A: A Notification of Entitlement Letter is a document we send to you once you have been assessed for finance. The letter outlines what you’re entitled to and when you’ll be paid. If you applied online it will also contain your Student Finance Online Declaration Form. We can't make any payments until you have signed and returned your Student Finance Online Declaration Form by post.

  2. Q: I have lost/not received my Notification of Entitlement Letter, where can I get a replacement?

    A: Your Notification of Entitlement Letter can be viewed and printed from your online account. Log in to your account and click on the 'view correspondence' link.

  3. Q: Where should I return the Student Finance Online Declaration Form to?

    A: Student Finance Wales
    PO Box 211
    Llandudno Junction
    LL30 9FU

Changing your application

  1. Q: I’m a full-time student. How do I tell Student Finance Wales about a change in my circumstances?

    If there’s been a change in your circumstances you must notify us as soon as possible as this can affect your entitlement.

Repayment and interest

  1. Q: When will I start to make repayments to my loan?

    A: Full-time student- you’ll be due to start repaying your student loan from the April after you graduate or withdraw from your course.

    Part-time student- you’ll be due to start repaying the April four years after the start of your course or the April after you finish or leave your course, whichever comes first.

  2. Q: Are my student loans interest free?

    A: No. You’ll be charged interest on any loans from the first day the money is paid to you or your university/college until the loan is repaid in full or cancelled. This applies to both Maintenance and Tuition Fee Loans.

  3. Q: What is the current interest rate?

    A: Visit our loan repayment page to find out more about the interest rate on your student loan.

Postgraduate funding

  1. Q: What postgraduate funding is available?

    A: Visit the postgraduate students section to find out more about the funding available for postgraduate students

Dependent and independent status

  1. Q: What is a ‘dependent student’?

    A: Generally, you’re considered a ‘dependent student’ for the purposes of student finance if you:

    • are under 25;
    • are not married or in a civil partnership;
    • have no dependent children; and
    • have not supported yourself financially for at least three years before the start of the academic year.

    If you’re a dependent student, the income of your parents will be considered, unless you choose to only apply for support that is not based on your household income.

  2. Q: What are the criteria for being classed as an ‘independent student’?

    A: Under the current rules which apply in Wales, a student is assessed as an eligible independent student subject to meeting any one of the following criteria:

    • aged 25 or over on the first day of the first academic year of the course;
    • married or in a civil partnership before the beginning of the relevant year;
    • has no parent living;
    • is deemed to be irreconcilably estranged from his or her parents;
    • was looked after by a local authority throughout any three month period ending on or after attaining the age of 16;
    • student or parents reside outside the European Community and it is deemed that using parental income would place parents in jeopardy or that it is not reasonably practical to send funds to the United Kingdom;
    • where a student was living with one parent (in cases of parental separation) and that parent has died;
    • is a member of a religious order who resides in a house of that order;
    • cares for a person under the age of 18 as at the first day of the relevant year; or
    • has supported themselves for at least three years before the start of the course.

    Being considered as an independent student for financial support in Further Education does not automatically mean that you would be considered as independent for a Higher Education course.

Part-time

  1. Q: What are the deadline dates for part-time students?

    A: Part-time students need to apply within 9 months of their course start date.

  2. Q: I’m a part-time student can I apply online?

    A: You can only apply for the Tuition Fee Loan (TFL) online. The TFL is only available if you started your course from the 1st of September 2014. Applications for all other support (either as a new or continuing student) will need to be made on a paper application available to download from this site. If you do apply for the Tuition Fee Loan online and indicate in your application that you want to apply for other types of support (such as the Course Grant), then you’ll also be able to download pre-populated application form(s) from your online account.

  3. Q: I’m a part-time EU student can I apply online?

    A: No. You can only apply on paper. Visit the EU section to find out how to apply.

  4. Q: I’m a part-time student. How do I tell Student Finance Wales about a change in my circumstances?

    A: If there’s been a change in your circumstances you must notify us as soon as possible as this can affect your entitlement. You need to submit a CO2 Change of circumstances form:

Repayment calculator

  1. Q: What is the repayment threshold used in this calculation?

    A: The current repayment threshold is £21,000 a year before tax.

  2. Q: Will the repayment threshold ever change and how would this affect my repayments?

    A: The repayment threshold will change in line with average UK earnings each year, starting from April 2017. Any change to the repayment threshold may have an effect on the amount you repay each month.

  3. Q: The calculator says my annual repayment will be £xxx, do I have to repay this as a lump sum?

    A: If you have an employer they’ll take an amount from your salary each time you are paid, normally weekly or monthly. You would only need to repay your loan in lump sums if you are self-employed. You can find more detail about how you make repayments on our Student Loan Repayment website.

  4. Q: Why are my repayments shown as increasing each year?

    A: The calculator assumes that your salary will increase each year in line with estimated annual earnings growth. As your income goes up in relation to the repayment threshold, your repayments would also go up.

  5. Q: Is the difference between the total amount borrowed and the total amount repaid all interest?

    A: Yes, interest is added to your student loan from the day your first loan instalment is paid until you repay the loan in full. You can find out more about the interest on student loans on the Student Loan Repayment website.

  6. Q: I'm a part-time student; can I use the repayment calculator?

    A: No, the calculator is for full-time students only.

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