Contact us

EMA

You can phone the EMA Wales customer service team on:                  

Telephone 0300 200 4050
Minicom 0300 100 1693

Our opening hours are:                  

Monday-Friday 8am to 6pm
Saturday Closed
Sunday Closed

Address

Write to the EMA customer service team at:

EMA Wales Customer Services
PO Box 5596
Glasgow
G52 9BR

Email

Email the EMA Wales customer service team at emawales@slc.co.uk

Welsh Government Learning Grant Further Education

You can phone the WGLG FE customer service team on:                     

Telephone 0300 200 4050
Minicom 0300 100 1693

Our opening hours are:

Monday-Friday 8am to 6pm
Saturday Closed
Sunday Closed

Address

Write to the customer service team at:


Student Finance Wales FE Customer Services
PO Box 5597
Glasgow
G52 9BS

Email

Email the Welsh Government Learning Grant FE customer service team at WGLGFE@slc.co.uk.

Braille or large print letters, forms and guides

If you need any of our letters, forms or guides sent to you in Braille, please email brailleandlargefonts@slc.co.uk with the following information:

  • Your name
  • Your address
  • Your Customer Reference Number
  • What you require to be converted into Braille

If you need large print versions of any of our letters, forms or guides, please email brailleandlargefonts@slc.co.uk with the following information:

  • Your name
  • Your address
  • Your Customer Reference Number
  • What you require to be converted into large print
  • The font size you need (e.g. 18pt) and the font type (e.g.Arial) that you need.

Please note, we cannot respond to any questions about your account through this email address.

Making a complaint

We very much hope that you are satisfied with the service you've received. However, we do recognise that from time to time things can go wrong. If you have tried phoning us to sort this out but still feel we haven't been able to resolve your issue you may wish to use our formal complaints handling service.



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