Contact us

We welcome calls in Welsh.

If you are calling on behalf of a student

We won't be able to discuss any aspect of the account with you unless the student has given us permission to do so. This section explains what we need from the student.

Giving other people access to your account


Undergraduate students

Lines are Closed
Telephone: 0300 200 4050

Monday to Friday, 8am to 6pm

closed on bank holidays

Webchat: You can chat to an advisor in your online account.

Monday to Friday, 10am to 4pm

You will only see the webchat option if there is an advisor available.

closed on bank holidays


Further Education

Lines are Closed
Telephone: 0300 200 4050

Monday to Friday, 8am to 6pm 

closed on bank holidays


Tuition fee only funding students

Lines are Closed
Telephone: 0141 243 3570

Monday to Friday, 8am to 8pm

Saturday, 9am to 4pm

closed on bank holidays


Postgraduate students

Lines are Closed
Telephone: 0300 100 0494

Monday to Friday, 8am to 6pm 

closed on bank holidays


Repayment enquiries

Lines are Closed
Telephone: 0300 100 0611

Monday to Friday (closed on bank holidays): 8am to 6pm


Requesting alternative formats for letters, forms and guides

Braille

If you need any of our letters, forms or guides sent to you in braille, please email brailleandlargefonts@slc.co.uk with the following information:

  • your name
  • your address
  • your Customer Reference number
  • what you require to be converted into braille

Large print

If you need large print versions of any of our letters, forms or guides, please email brailleandlargefonts@slc.co.uk with the following information:

  • your name
  • your address
  • your Customer Reference number
  • what you require to be converted into large print
  • the font size (e.g. 18pt) and the font type (e.g. Arial) that you need.

Please note, we can’t respond to any questions about your account through this email address.

Writing to us

Find out where to contact us in writing