Contact us

Telephone

When you call, please have the following information to hand so we can deal with your call as quickly and effectively as possible:

  • your Customer Reference Number
  • your secret answer (which you use to log into your account online).
Telephone 0300 200 4050
Minicom 0300 100 1693

Our opening hours are:

Monday to Friday 8am to 6pm
Saturday Closed
Sunday Closed

If you are calling on behalf of a student

We won't be able to discuss any aspect of the account with you unless the student has given us permission to do so. This section explains what we need from the student.

  • Giving other people access to your account
  • Address

    Student Finance Wales
    PO Box 211
    Llandudno Junction
    LL30 9FU

    Please note we don’t offer face to face meetings to discuss your account, if you have any queries about your account please use the contact number above.

    Email

    We don’t have a contact email address for customer enquiries. Please contact us on the telephone number above.

    Braille or large print letters, forms and guides

    If you need any of our letters, forms or guides sent to you in braille, please email brailleandlargefonts@slc.co.uk with the following information:

    • your name
    • your address
    • your Customer Reference number
    • what you require to be converted into braille

    If you need large print versions of any of our letters, forms or guides, please email brailleandlargefonts@slc.co.uk with the following information:

    • your name
    • your address
    • your Customer Reference number
    • what you require to be converted into large print
    • the font size (e.g. 18pt) and the font type (e.g. Arial) that you need.
    Please note, we can’t respond to any questions about your account through this email address.


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